Commitment To Health & Safety
Lennox Miami Beach continues to work closely with local government, Centers for Disease Control and Prevention (CDC), and World Health Organization (WHO) to keep our enhanced protocols for safety and sanitization during the active pandemic up to standard and to ensure the well-being of our staff and guests. Limiting occupancy, utilization of personal protection equipment including hand gloves and face masks and maintaining physical distance from guests are among the many areas we are critically focusing on. In the face of our new efforts to maintain public health and safety, above all we are committed to providing the personalized, luxurious experience that our guests will always be able to count on from the Lennox brand.
Staff Training - Staff has been specially trained on COVID-19 safety and proper disinfection protocols, as are provided continuous information on regulations and resources to maintain a safe environment has been thoroughly implemented for all employees. In addition, each employee will use appropriate Personal Protection Equipment (PPE) on-site, according to their role and responsibilities, and in compliance with state or local regulations and guidelines. Some employees will also use gloves if their responsibilities require it as determined by medical experts, including housekeeping employees and assistants in public areas that are in direct contact with guests.
Guest Arrival and Facial Covering/Mask Policy - Upon arrival to the hotel, guests will be asked to have their temperature checked and will be provided with a face mask and antibacterial gel for their hands. If a guest temperature screening confirms a temperature above 100.0º F, the visitor will be denied entry to the property, directed to medical care, and provided with resources and recommendations based on CDC and local health authority guidelines. Additional measures required of our guests include:
Guest Room Disinfection – All guest rooms will be thoroughly cleaned, disinfected, and sealed with a disinfection label prior to guest entry, assuring complete preparation for their arrival. Each guest room will receive a COVID-19 awareness card that describes the health and disinfection measures being taken in the hotel. A bottle of disinfectant spray and/or wipes will be provided in each room for guest use. Upon check-out, each room will be thoroughly cleaned and disinfected, and the rooms will be sealed with a disinfectant label following a final disinfection of all surfaces with an electrostatic spray gun. Each room will be empty for 24 hours between guest occupations and no room changes will occur until the next day of request.
Public Spaces and Communal Areas – All public areas ave also been addressed with increased frequency of cleaning and disinfection to all public spaces, with an emphasis on frequently touched surfaces such as reception check-in counters, desks, elevators and elevator buttons, door handles, public toilets, room keys and locks, handrails, gymnasium equipment, dining room surfaces and seating areas. Electrostatic disinfectant-spraying guns are used throughout the hotel’s common areas throughout each day.